Help & Support

ShineLists is the platform for recommendations from people you know or whose profile you can look at — products, places, trips and more. You collect, rate and organise them in your own lists and share them through your profile.

You earn EP for various activities on the platform. Invite friends (+50 EP), create entirely new products (+20 EP), write reviews (+10 EP) or report which shop you saw a product in (“Seen locally”, +10 EP). Note: new EP have a 3-month 'safety period'. If you delete your review before it expires, the EP are reversed.

When you add a product, you can enter your own shop URL in the second step under “Shop link” — including your partner link, in which case the commission goes to you. Tick the box below it (“This is my partner/affiliate link”) and we label your entry as “Ad” automatically, as the law requires. A plain shop link without the tick stays unlabelled — it isn't advertising.

Yes! You can set both individual products and entire lists to 'Private' (only you) or 'Friends only' (mutual followers). This protects sensitive information (like your doctor or the hairdresser in your neighborhood) from prying eyes.

New products go live right away — there is no review queue any more. An entry is only removed afterwards: for duplicates (the product already existed), obviously wrong names, or advertising for illegal or unwanted items.

In “Your world” under “Places”, or faster via “New” → “Place / Visit”. You search for the place, say how it was and can add a photo. If you go back later, use “New” → “Check in” — it stays the same entry and counts your visits.

A trip told as a story: the places you went, in chapters, with days, overnight stays and photos. You create it in “Your world” under “Trip reports”, and you can pull in places you already saved. Nothing is published until you say so — until then it is a draft and nobody can see it.

Routes you have paddled, with a map and a date. Important: only what you have actually paddled becomes public — a planned tour stays with you. Always check rules and no-go zones with the responsible authority yourself; we only link to them and cannot guarantee them.

For everything you don't have yet: products, places, apps as well as films and series all land in ONE list instead of being scattered across four sections. You can share it — whoever has the link sees what you wish for and can reserve something without you finding out.

In Settings under “Privacy & account”, use “Change password”. We send a link to the email address on your account, and you set a new password from there; every existing login then ends, on other devices too. If you're not signed in, the same route starts with “Forgot password?” on the sign-in page. If your account has no password because you only sign in with Google, Apple or a code by email, the button doesn't appear. If the mail doesn't arrive, check your spam folder and make sure you used the same address you signed up with.

In Settings under “Privacy & account” you'll find “Export my data”. You get a complete copy of everything ShineLists stores about you as a JSON file — that is your right to data portability under Art. 20 GDPR.

Also in Settings under “Privacy & account”: “Delete account…”. If your account has a password, you confirm with your password. If you sign in without a password – with a code by email, with Google or with Apple –, we send a confirmation code to your account’s email address. Finally, you type the confirmation word DELETE. After that your account and your content are deleted for good. Some things remain, such as your photos in the shared product catalogue; what exactly and why is explained, together with the full guide, on the “Delete account” page (shinelists.com/en/konto-loeschen) – including what to do if you can no longer access your account. If you want to keep your data, export it first.

The small nod of appreciation in the feed: tap the sparkle under a post and the person sees that you liked it. You can take a Shine back at any time.

A map of your area: places recommended by people you follow, plus events nearby — use “Time range” to choose how far ahead. Without signing in you see public recommendations. The more people you follow whose taste you know, the better the map gets.

A link for your Instagram story that stays open for 24 hours: anyone who taps it can send you places and tips for your trip without an account. Only you see the tips; your followers only see your destination and your name. You create it inside a trip in the trip planner, under “Tips from your followers”.